FAQ
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What makes Aura XO products different?
Aura XO products are handmade in small batches using organic superfoods, plant-based oils, and clean science. Every formula is vegan, cruelty-free, and microbiome-friendly.
Are your products suitable for all skin types?
Yes. Our formulations are gentle and designed with every skin type in mind — including sensitive, dry, and combination skin.
Where are your products made?
All Aura XO products are proudly handmade in the USA with globally sourced, high-quality ingredients.
Are your products vegan and cruelty-free?
Absolutely. We never test on animals, and our ingredients are 100% vegan and ethically sourced.
How long does shipping take?
Orders are processed within 1–2 business days. Domestic shipping typically takes 3–7 business days. International shipping varies by country.
Can I return a product?
Due to hygiene and safety, we do not accept returns on opened products. If your item arrives damaged or incorrect, please contact us within 7 days.
How should I store my products?
Store in a cool, dry place away from direct sunlight. Since our products contain natural ingredients, keep lids tightly closed to preserve freshness.
Do you offer gift packaging?
Yes! You can select gift packaging at checkout. Each gift order is wrapped with care and includes an optional handwritten note.
Can I use your products during pregnancy?
Most of our products are safe, but we always recommend consulting your healthcare provider first, especially if you're pregnant or breastfeeding.
How can I contact customer service?
Reach out anytime at support@auraxo.com. Our team is happy to help with orders, product recommendations, and more.